Currently accepting new clients
Appointments FAQ
How do I book my first appointment?
To book your first appointment, please contact the practice directly via email or the Contact Us form. Initial appointments typically include a brief discussion about your needs and available appointment times that suit your schedule.
How long are therapy sessions?
Standard therapy sessions are typically 50 minutes in duration. This timeframe allows for meaningful therapeutic work while maintaining appropriate boundaries and scheduling consistency.
What is the cancellation policy?
Please provide at least 48 hours notice for appointment changes or cancellations. This allows adequate time for scheduling adjustments and ensures fair access for all clients. Natalie Cullen Psychological Services acknowledges that emergencies do happen. Please discuss with us if you are not able to attend an appointment due to an emergency.Specific cancellation terms will be discussed during your initial contact.
How often should I schedule sessions?
Session frequency varies based on individual needs and therapeutic goals. Many clients begin with weekly sessions, though this may be adjusted over time. Your specific scheduling needs will be discussed collaboratively to determine what works best for your situation.
Is my personal information kept confidential?
Yes, confidentiality is a cornerstone of psychological practice. All personal information shared during sessions is protected under Australian privacy laws and the APS Code of Ethics. Your information will not be disclosed to others without your written consent, except in specific circumstances required by law.
How is my information stored and protected?
All client records are stored securely using encrypted digital system (Zanda) and are accessible only to authorised personnel. Physical documents, if any, are kept in locked, secure locations. Records are maintained for the period required by professional standards and are then securely destroyed.
Confidentiality FAQ
For specific questions about confidentiality and privacy policies, please contact the practice directly. Individual circumstances may require personalised discussion to ensure you understand your rights and protections.
When might confidentiality be limited?
Confidentiality may be limited in circumstances where there is a serious and imminent risk of harm to yourself or others, or when disclosure is required by law. These situations will be discussed with you during the initial session, and any necessary disclosure will be limited to what is essential for safety and legal compliance.
Can family members or friends contact you about my sessions?
No, information about your sessions cannot be shared with family members or friends without your explicit written consent. This includes confirming whether you are a client. We encourage you to discuss with your support network any information you feel comfortable sharing yourself.
Rebates and Fees FAQ
Are Medicare rebates available?
Medicare rebates may be available under a Mental Health Treatment Plan with a valid referral from your GP or psychiatrist. This provides access to a rebate for up to 20 psychological sessions per calendar year. Please discuss eligibility requirements with your referring doctor.
Do you accept private health insurance?
Coverage varies between private health insurance providers and individual policies. We recommend contacting your health fund directly to confirm your level of cover for psychological services. You may be required to pay the full fee at the time of service and claim reimbursement directly from your insurer.
What payment methods do you accept?
Payment is required at the time of service. A valid credit or debit card must be held securely on file to confirm your booking and to process payments on the day of your appointment (this does not apply to NDIS-managed participants). If you have questions or need to discuss payment arrangements, please contact us prior to your appointment.
What to Expect FAQ
What happens during my first appointment?
Your initial consultation will focus on understanding your current concerns and goals. We'll discuss your background, current challenges, and what you hope to achieve through therapy. This session helps determine whether I can best support your needs and allows you to assess if our therapeutic approach feels right for you. The appointment typically lasts 50 minutes and is conducted via secure video platform.
How long will therapy take?
The duration of therapy varies greatly depending on individual circumstances and goals. Some people find benefit in a few sessions focusing on specific concerns, while others prefer longer-term work to explore deeper patterns or navigate complex life transitions. We will regularly review progress together and discuss what feels most helpful for your situation.
How do online sessions work?
Sessions are conducted via secure, encrypted video platform from the privacy of your own chosen environment. You'll need a reliable internet connection, computer or device with camera and microphone, and a private space where you feel comfortable speaking openly. Technical support and detailed instructions are provided before your first session to ensure a smooth experience.